World-Class Customer Support
Trade Wings provides its software customers with a range of basic and premium services, including comprehensive telephone and email support, and optional 24X7 coverage.
Our unparalleled customer care includes access to on-staff team of experienced supply chain and reuse experts, software documentation and technical bulletins, and continuous software upgrades through our software-as-a-service (SaaS) model. To ensure maximum user productivity, Trade Wings also offers a variety of software training options.
Online Support
Request a login (24-hour response)
Email Support
Click below to submit a question or incident to one of Trade Wings’ Customer Support experts. All inquiries will be responded to within 24 hours during regular business hours, unless a 24X7 support option is purchased.
Telephone Support
Standard telephone support is available 8:30 AM to 5 PM Eastern Time, Monday through Friday excluding U.S. holidays. Support requests submitted outside of regular business hours will be replied to the following business day, unless a 24X7 support option is purchased.
Data Templates
To maximize the business value of Re:source Visibility, Trade Wings makes available a range of data import templates to help customers streamline internal inventory data uploads into the system.
